1. General Provisions
This Privacy Policy sets out how the personal data of users of the website https://idlo.com (the “Website”) is processed and protected.
The personal data controller ("володілець персональних даних") is Individual Entrepreneur Olena Oleksandrivna Temper, RNOKPP 3032815763 (the “Controller”, “we”). We process personal data in accordance with the laws of Ukraine, in particular the Law of Ukraine “On Personal Data Protection”.
2. What Data We May Process
Depending on how you interact with the Website, we may process:
- first and last name;
- phone number;
- email address;
- data required to deliver the order;
- order information and purchase history;
- recipient details, if different from the buyer;
- payment information and transaction identifiers, excluding full payment card details;
- IP address, device type, browser and other technical data;
- cookies and Website usage data;
- information you provide when contacting us.
3. How and Why We Process Data
| Data | Purpose | Legal basis | May be shared with |
|---|---|---|---|
| Name, phone, email, delivery details | Placing and fulfilling orders, contacting the buyer, delivering goods | Entering into and performing a contract | Delivery services, CRM and other IT services required to fulfil the order |
| Order information and purchase history | Order records, customer service, returns and handling requests | Performance of a contract and legal obligations | Accounting, CRM and IT services |
| Payment data and transaction identifiers | Processing and confirming payments, refunds | Performance of a contract and legal obligations | Banks and payment services |
| IP address, browser, device, technical logs | Website security, abuse prevention, ensuring the Website works | Legitimate interest of the Controller | Hosting, IT and service providers |
| Cookies and Website usage data | Analytics, improving the Website, measuring advertising effectiveness | User consent (for analytics and marketing cookies) | Analytics and advertising service providers |
| Email and phone for marketing messages | Information about new products, offers and promotions | User consent | Email and marketing communication services |
| Data from user requests | Handling enquiries, complaints, returns and other requests | Performance of a contract, legitimate interest or legal obligations | Service and IT providers, as necessary |
4. Cookies and Analytics
The Website uses essential, analytics and marketing cookies. Essential cookies are required for the Website to function and for placing orders, and cannot be disabled. Analytics and marketing cookies are used to analyse traffic, improve the Website and measure advertising effectiveness, and are set only with your consent. You can give or withdraw consent at any time via the cookie banner on the Website, and you can also manage cookies in your browser settings.
5. Sharing Data with Third Parties
We share personal data only with the recipients listed in Section 3, only to the extent necessary for the relevant purpose, and with public authorities where required by law. We do not sell personal data.
Some providers, including analytics, advertising and hosting services, may process data outside Ukraine. Such transfers are carried out in compliance with legal requirements for cross-border transfers of personal data.
6. Retention Period
Personal data is retained for as long as necessary to achieve the purpose of processing, perform the contract and comply with legal requirements. Data may be retained longer where necessary to meet legal, accounting or tax obligations. Data used for marketing communications is retained until consent is withdrawn.
7. Your Rights
You have the right to:
- know the purpose of processing your personal data, its sources, location and the persons to whom it is disclosed;
- access your personal data;
- request correction, rectification or deletion of your data in cases provided by law;
- object to the processing of your personal data;
- withdraw consent where processing is based on consent;
- opt out of marketing communications at any time;
- lodge a complaint with the Ukrainian Parliament Commissioner for Human Rights or a court.
To exercise your rights, email us at info@idlo.com. We respond to requests within the timeframes established by law.
8. Data Protection
We apply organisational and technical measures to protect personal data against unauthorised access, loss, alteration or disclosure.
9. Changes to this Policy
We may update this Policy. The current version is always published on this page with its effective date.
10. Contact Details
Individual Entrepreneur Olena Oleksandrivna Temper, RNOKPP 3032815763
Email: info@idlo.com, phone: +380 66 099 55 05